Privacy Policy

This Privacy Policy ("Policy") applies to the baji vp platform. It explains how we collect, process, store, and protect the personal information of our users. By using our platform you consent to the processing of information described in this Policy. Our Terms and Conditions should be read together with this Policy, as both documents together form the complete agreement between us and you.

If any changes are made to this Policy, we will update this page and change the date. Users will be notified directly of any significant changes.

1.1 Registration and Account Information

When you create an account at baji vp, we collect the following information you provide:

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Current address and nationality
• Username and password (stored in encrypted form)

We are required to verify users' ages, as our platform is only for persons aged 21 or above.

1.2 Financial and Transaction Information

To process deposits and withdrawals, we record transaction-related information. This includes the type of payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount, date and time, and the transaction reference number. We do not store full bank account numbers or card numbers on our servers.

1.3 Device and Usage Information

When you use our website or app, certain technical information is collected automatically:

• IP address, and device type and operating system
• Browser type and version
• Session duration, pages visited, and links clicked
• Information collected from cookies and similar tracking technologies

1.4 Identity Verification Information

In some cases, as part of our responsible operations, we may verify users' identities. In such cases a copy of a national ID card, driving licence, or scanned passport may be requested. This information is used solely to confirm identity and prevent fraud.

baji vp uses the information collected for the following legitimate purposes:

2.1 Account Management and Service Delivery

This information is essential for keeping your account active, verifying logins, completing transactions, and managing your betting and gaming activity. Your mobile number and email are used for OTP verification and security notifications.

2.2 Financial Security and Fraud Prevention

We analyse transactions to prevent events such as unauthorised transactions, identity theft, and account hacking. If any suspicious activity is detected, we may take precautionary action on the relevant account.

2.3 Customer Support

When you contact us for assistance via 24/7 live chat or email, we may view your account and transaction information to resolve your issue quickly. All support is provided in Bengali and English.

2.4 Bonus and Promotional Activities

We use your information to provide relevant bonus offers based on user activity, such as welcome bonuses or weekly rewards.

2.5 Responsible Gaming Monitoring

Under our responsible gaming policy, we monitor playing patterns. If any concerning behaviour is observed in a user's activity, we may provide appropriate support.

2.6 Platform Improvement

We analyse the information collected to improve the overall experience for users. This helps us improve portal performance, navigation structure, and game recommendations.

baji vp has adopted industry-standard security measures to protect your personal information:

3.1 SSL Encryption

Our website and app use SSL (Secure Sockets Layer) encryption technology. This keeps all information exchanged between your device and our servers unreadable to third parties.

3.2 Restricted Access

Only authorised staff can access your personal information, and their access is limited to the scope of their specific responsibilities. All staff are bound by strict confidentiality agreements.

3.3 Password Policy

Your password is never stored in plain readable form. We use bcrypt or an equivalent hashing algorithm. OTP verification is mandatory when changing or recovering a password.

3.4 Regular Security Reviews

Regular security audits are conducted on our systems. Any vulnerabilities identified are resolved promptly. We do acknowledge, however, that no internet-based method is entirely free of risk.

baji vp does not sell your personal information to third parties for any commercial purpose. However, sharing information may be necessary in certain situations:

4.1 Payment Processors

The minimum necessary information is shared with payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer to complete transactions. These organisations have their own privacy policies and comply with their regulatory requirements.

4.2 Technology Service Providers

We work with trusted technology partners for server hosting, data analysis, and customer service platform operations. These partners process information only according to our instructions and may not use it for their own purposes.

4.3 Legal Obligations

If disclosure of information is required by a court order, government directive, or applicable law, we will be obliged to do so. In such cases we will provide only the minimum information necessary.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. Users will be notified in advance in such cases.

Our website uses cookies and similar tracking technologies. These technologies are used for various purposes:

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They handle maintaining login sessions, storing security tokens, and remembering your preferred language. Disabling them will prevent the website from working properly.

5.2 Functional Cookies

These cookies remember your usage preferences, such as display settings and game history, so you do not have to enter the same information repeatedly.

5.3 Analytics Cookies

We collect anonymous analytics data showing how users are using our platform. This information helps us improve service quality. No personally identifiable information is included.

5.4 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may mean that some important features of the website no longer function.

How long we retain your information depends on the type of information and applicable legal obligations.

6.1 Active Accounts

We retain all necessary information for as long as your account is active. Even after an account is closed, certain information is kept for a defined period to meet legal requirements.

6.2 Financial Transaction Records

In accordance with applicable financial regulations, transaction records must be kept for several years after the transaction is completed. After that period, information is securely deleted.

6.3 Deletion Requests

You may request deletion of your information. However, information that must be retained due to legal obligations will continue to be held for the specified period even after a request.

As a baji vp user, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time after receiving the request.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. Some information can be changed directly in account settings; for other changes please contact our support team.

7.3 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Please note, however, that stopping certain processing may mean we are unable to provide you with the full service.

7.4 Right to Portability

You may request an export of your information in a standard format, which can be used on another platform in the future.

To exercise these rights, please contact our support team. Some requests may require identity verification. For general questions you can visit our FAQ section.

baji vp provides services only to persons aged 21 or above. We do not knowingly collect any information from persons under 21. Age is verified at registration and identity documents may be requested if needed.

If we become aware that information has been collected from a minor, we will delete it immediately and close the relevant account.

This Privacy Policy may change from time to time due to market conditions, technological changes, or legal requirements. When changes are made, we will take the following steps:

• The update date on this page will be changed.
• For significant changes, a notification will be sent to the registered email or mobile number.
• A brief notice about the changes may be shown when logging in to the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

This Privacy Policy has been drafted taking into account applicable regulations on data protection and digital security in Bangladesh. Any dispute arising from this Policy will be resolved under the applicable legal framework.

To learn about other terms of our service, please read the Terms and Conditions page, which contains detailed information on service use, account policy, and liability.